Privacy Policy

This Policy applies to all job seekers to whom services are provided by Epsilon Solutions Ltd and its group companies. Epsilon Solutions Ltd is committed to protecting and respecting your privacy. This Privacy Policy does not apply to services offered by other companies or individuals, including products or websites that may be linked to our services. It also does not cover the information practices of other companies and organizations that advertise our services and may use cookies, pixel tags and other technologies to serve and offer relevant ads.

This Policy (together with other documents referred to herein) describes how the information we may receive from you is used, disclosed, and protected. Our goal in this Employee Privacy Statement is to provide clear and transparent information about how we handle the processing of your data.

Why we collect personal information:

As a staffing agency, our primary goal is to connect candidates with opportunities for temporary placements, independent professional contracts, and permanent employment. We maintain a database of candidate and client data to support our candidates’ career aspirations and our clients’ resourcing needs. The exchange of personal data between candidates and clients is essential for facilitating this process.
The main purpose of collecting your personal information is to process your employment application, maintain accurate employee records, and administer your employment effectively. Additionally, we may collect information as required by applicable laws and regulations.

What information may be collected:

To provide you with job-seeking services we need to collect personal information from you. We gather your information in the following ways:

Your information may be obtained on your visits to the Website including, but not limited to, traffic data, location data, weblogs, content from surveys and contact forms and other communication data and the resources that you access; If you contact us, we may keep a record of that correspondence as well.
Your information may be collected through the users of the Website aggregated for direct marketing via e-mail, messaging or telephone, but you may at any time opt-out of receiving future marketing communication.
When you send an application to us via e-mail, online or post, conduct reference and/or police checks.

Personal information collected, stored and processed by Epsilon Solutions Ltd will be limited to that used to match candidates with potential positions, employ individuals, offer candidates placement at its customers, refer for employment to a customer, provide general work seeking services, perform employment data analysis, or is necessary for the performance of other requirements when acting as an employer, hirer, or employment agency.
The information shall include but not be limited to Contact information (address, phone number, e-mail address), nationality and work permit status, Date of birth, Employment, Education information, Professional credentials, licenses, information provided by references, financial and tax-related information, Employee identification number, BGV tests, Benefits selections, potentially including health insurance and retirement planning information, Biometric data, employee benefits.

Additional personal information will also be collected during your employment to manage your on-going employment relationship. Examples may include time attendance, leave requests, medical certificates, performance appraisals, etc.

In most circumstances, personal information will be collected directly from you. In some circumstances, information about you may be provided by third parties, such as executive search firms or third-party recruitment providers. To collect this information about you, we make use of “Cookies” and “Web Beacons” that collect information when you enter our website.

By submitting information to us, you agree that at no time will we, our owners, directors, officers, employees, customers or agents, be held liable for any improper or incorrect use of the information except by us. We make no representations or warranties about your likelihood of success in finding employment via this website or remaining employed once you have accepted a position. We cannot be held responsible in any way for any actions or inactions on the part of an employer found by you via this website that may be deemed illegal or inappropriate.

Use of personal information:

Epsilon Solutions Ltd shall process your personal information lawfully, fairly and in a transparent manner as per the applicable local laws. Your Personal information gathered or collected by Epsilon Solutions Ltd shall be used for managing processes associated with your employment. The information held by Epsilon Solutions Ltd may be used lawfully for the following purposes/reasons.

To fulfill a contract, we have with you
When you consent to it
To ensure that the Content and Services provided through the Website are presented most effectively for you and your device
When it is in our legitimate interest (we have a business or commercial reason)
When it is our legal duty or vital to protect someone’s life

Personal information collected or held by Epsilon Solutions Ltd will be used for managing processes associated with your employment. These activities may include the following:

Recruitment, selection, and appointment functions
Payroll processing
Ongoing human resources management such as; Superannuation, administration of Workplace health, safety and workers compensation, Staff training and development, Staff appraisals, probation and promotion
Epsilon Solutions Ltd may also use personal information to deal with the management of grievances or disciplinary procedures, for the recovery of debts

Third-Party:

Epsilon Solutions Ltd does not share your data with any third party. We use professional and academic data exclusively for recruitment and staffing purposes. We ensure your information is kept confidential and is not disclosed to anyone. Here are the details:

Your personal information is never shared with third-party providers for any business functions.
We do not disclose your information to job advertisers without your explicit consent.
Advertisers who use our services must adhere to our Terms and Conditions of Business, ensuring lawful and transparent data processing, but they do not receive your data from us.
The information you provide in your chat messages is not disclosed to anyone, including the recruiter who invited you to chat.
We do not disclose your personal information to comply with legal or regulatory obligations, court orders, or in the event of a corporate merger, sale, or joint venture involving Epsilon Solutions Ltd and another business entity.

Security and Control of Personal Information:

Epsilon Solutions Ltd prioritizes the protection of your information through various safeguards against misuse, loss, alteration, and destruction. We ensure the accuracy of stored data and refrain from disclosing any provided information without your consent.
Personal information is securely held on systems managed by Epsilon Solutions Ltd, with measures in place to prevent unauthorized access, alteration, disclosure, or destruction:

Regular reviews of information collection, storage, and processing practices, including physical and security measures, are conducted to mitigate risks.
Access to personal information is restricted to authorized Epsilon Solutions Ltd employees and software providers necessary for service provision or responding to requests.
Our staff undergo training on maintaining the security and privacy of your information.
In the event of a security breach involving your information, Epsilon Solutions Ltd will promptly report and take necessary actions as outlined by data protection laws.

Disclosure of information outside the Local Jurisdiction:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Epsilon Solutions Ltd ensures that such third-party agencies, clients, or companies adhere to Epsilon Solutions Ltd’ privacy policy and handle information lawfully.

Your Rights:

Concerning the processing of your Personal Data, you will always have the rights as provided by the applicable local law. Also, this Policy provides you with the following rights:

Right to access: This enables you to receive a copy of the personal data that Epsilon Solutions Ltd holds about you and the reason for which it is being processed & disclosed.
Right to request correction and deletion: Subject to applicable local laws, you may be entitled to request Epsilon Solutions Ltd to rectify, delete or block (as appropriate) your Personal Data that is incorrect, incomplete or unnecessary. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local laws. However, the only reason we would be unable to delete information at your request is where there is a legitimate legal reason why we are obligated to keep it.
Right to data portability: Subject to the applicable local law, you may be entitled to receive a copy of certain Personal Data in a commonly used machine-readable format. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Right to object: You may have the right to object on processing your personal data on this ground that it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. Despite your objections, Epsilon Solutions Ltd may be required or permitted by law to process your Personal Data. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Right to restriction of processing: You have the right to require Epsilon Solutions Ltd to restrict it from processing your Personal Data in the following circumstances (1) if you want us to establish the data’s accuracy; (2) where our use of the data is unlawful but you do not want us to erase it; (3) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (4) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. During the restricted processing period, Epsilon Solutions Ltd will only process the Personal Data for storage purposes, with your consent, for the establishment, defense or exercise of legal claims, or other purposes permitted by law.
Remedies in case of a violation: You are entitled to all rights and remedies provided by the applicable law of Land. Generally, you should seek redressal in respect of violation of this Policy from Epsilon Solutions Ltd which originally collected the relevant Personal Data.
Right to withdraw consent: Where the data processing is based on your consent, you may withdraw that consent at any time. Withdrawal of that consent will not affect the lawfulness of processing based on that consent before its withdrawal.

Cookie Policy:

Epsilon Solutions Ltd stores cookie when you visit our website www.epsilonsolutions.ca. This cookie simply allows our website to deliver the best experience to you personally and does not provide any tracking or functionality outside of the www.epsilonsolutions.ca website. With this cookie, we can remember your last search when you return and maintain your search preferences
We do not use analytics or tracking system(s) to provide anonymous information for reporting purposes within www.epsilonsolutions.ca. We also confirm that we do not share your information with anyone outside www.epsilonsolutions.ca
If you are ever redirected from our website to any other website or websites, then it is highly likely that other websites may have cookies which may be used for various purposes. It is up to you to decide what actions to take on other websites. Please note that we do not receive any cookie-related data collected by other website or websites
With cookies disabled, you will be able to use the core services provided by the www.epsilonsolutions.ca website
More details on privacy and how we use and protect your data once permission is granted can be found under our Privacy Policy

How to access, change, delete or obtain a copy of your information:

Epsilon Solutions Ltd is the controller of your information. If you have any queries about your Personal Data, we request you to primarily contact the relevant recruiting personnel through provided contacts or channels.

In case you wish to exercise your rights as described above, you may request in writing. Epsilon Solutions Ltd may need to identify you and to ask for additional information to be able to fulfill your request. Such requests shall be answered by Epsilon Solutions Ltd within the timeframes required under the applicable local laws or, in the absence of such timeframes, within a reasonable time.

The Data Protection Act 1998 and the GDPR give you the right to access information held about you. We also encourage you to contact us to ensure your data is accurate and complete. For any of the above please write to info@epsilonsolutions.ca

Complaints:

If you have a grievance about the way your personal information is being managed by Epsilon Solutions Ltd, or have any privacy concerns you should contact Epsilon Solutions Ltd’ Data Protection Officer at:
Email: info@epsilonsolutions.ca
Phone: +1 (647) 660-4456
Postal Address 110 Matheson BLVD, W, Suit 160, Mississauga, ON, L5R 4G7.

Amendments:

We keep our Privacy Policy under regular review. Any changes to our Privacy Policy in the future will be posted on our website. We recommend that you re-visit this Policy from time to time to learn of any such changes to this Policy.

This Privacy Policy was last updated January-15-2025.